The Ocean Bomb Official Store values every customer’s shopping rights and food safety. Since the products sold on this website are food and beverage items, due to food safety, hygiene, and product quality considerations, products cannot be returned or exchanged once sold, unless there is a product defect, delivery issue, or shipping error caused by the store.
Eligible Return or Exchange Situations
If you receive your order and find any of the following issues, please contact us through the customer service channels provided on this website as soon as possible. We will assist with verification and follow-up arrangements.
The product is leaking, empty, severely dented, or damaged.
The product item or quantity received does not match the order.
The product is clearly damaged during delivery.
Other situations confirmed by the store as product defects or shipping errors.
Exchange and Reshipment Method
If the store confirms that the product is eligible for exchange or reshipment, the issue will be handled based on the actual number of affected cans.
The store handles exchanges and reshipments on a per-can basis. We will arrange replacement or reshipment according to the actual number of damaged, defective, missing, or incorrectly shipped cans.
For example, if 2 cans are confirmed to be damaged, the store will arrange replacement or reshipment for 2 cans.
Unless the store confirms that the entire case is affected or there are other special circumstances, full-case returns, exchanges, or reshipments will not be provided.
Non-Eligible Return or Exchange Situations
Returns or exchanges will not be accepted under the following circumstances:
The product has been opened, consumed, or used.
The product has deteriorated, been damaged, or shows abnormal appearance due to improper storage by the customer.
The request is due to personal taste, preference, ordering the wrong item, duplicate orders, or other personal reasons.
The outer carton has minor dents during delivery, but the product itself is not affected and remains safe to consume.
The customer fails to contact customer service within a reasonable period after receiving the product or is unable to provide relevant supporting evidence.
How to Apply for Return or Exchange
If you find any issue after receiving your order, please keep the product, outer carton, packaging, and related contents, and take photos of the following:
Photos showing the product issue.
Photos of the outer carton and packaging.
Order number or purchase information.
Date of receipt and a brief description of the issue.
Please contact us through the customer service channels provided on this website. We will review the information provided and assist with verification.
Once the issue is confirmed to meet the return or exchange conditions, the store will arrange replacement, reshipment, refund, or other appropriate handling based on the actual number of affected products.
Important Notes
To protect your rights, please check the condition of the products as soon as possible after receiving your order.
If there are leaking cans, empty cans, severely dented cans, incorrect products, or missing items, please do not discard the products or packaging, and contact customer service as soon as possible.
Failure to provide photos, order information, or other supporting evidence may affect the acceptance and review of your return or exchange request.
Customer Service
If you have any questions regarding product condition, the return or exchange process, or this policy, please contact us through the customer service channels provided on this website. We will assist you as soon as possible.
