The Ocean Bomb Official Store provides delivery services to Taiwan’s main island and selected offshore island areas. To protect your shopping rights, please read the following Shopping and Shipping Information carefully before placing an order.
Shopping Process
Please select your desired products on this website and add them to your shopping cart. Before submitting your order, please make sure that the product items, quantity, recipient information, and payment method are correct.
After the order is confirmed and payment is completed, the store will arrange shipment in order of purchase.
Payment Methods
The available payment methods shall be subject to the options displayed on the checkout page and may include the following:
Online credit card payment: VISA, MasterCard, and JCB cards are accepted.
ATM transfer: Please complete payment within 3 days after the order is placed.
Cash on delivery: Subject to the delivery methods available on the checkout page.
If payment is not completed within the specified period, the system may automatically cancel the order. Please place a new order if needed.
Delivery Areas
Our current delivery service mainly covers Taiwan’s main island. Delivery to selected offshore island areas may be available depending on the logistics provider’s service coverage.
If the shipping address is located in a special delivery area, remote area, or an area that cannot be delivered by our logistics provider, the store will contact you to confirm the next steps.
Shipping Methods
The store will arrange a suitable shipping method based on the quantity of products, delivery area, and order status. The actual shipping method shall be subject to the information shown on the checkout page or the shipment arrangement after the order is confirmed.
Our current logistics partners include:
Home delivery: Black Cat Delivery Service and HCT Logistics. Delivery coverage mainly includes Taiwan’s main island and selected offshore island areas.
The actual shipping methods available shall be subject to the options displayed on the checkout page.
Shipment Processing Time
After the order is confirmed and payment is completed, the store will arrange shipment in order of purchase. Under normal circumstances, orders will be shipped within 3 to 5 business days, excluding weekends, national holidays, and special promotional periods.
If there are out-of-stock items, high order volume, logistics delays, holiday periods, weather conditions, or other force majeure events, shipment may be delayed. We appreciate your understanding.
Delivery Time
After the order has been shipped, the actual delivery time will depend on the logistics provider’s delivery schedule.
Delivery is usually arranged from Monday to Friday. The actual delivery status shall be subject to the route arrangement of the delivery driver.
Shipping Fees
Shipping fees, free shipping conditions, and related promotions shall be subject to the information announced on this website and displayed on the checkout page.
If the order meets the conditions for a free shipping promotion, the system will automatically apply the offer at checkout.
Shipping Information
Please make sure that the recipient’s name, phone number, and shipping address are correct before placing an order.
If incorrect information, an unreachable phone number, an incomplete address, or failure to receive the package causes delivery delays, returns, or reshipment, the customer may be responsible for any additional costs incurred.
Package Receipt and Inspection
Upon receiving your package, please check the condition of the outer carton and the contents of the package.
If you find severe damage to the outer carton, missing items, incorrect products, or any other issues, please take photos as proof and contact us through the customer service channels provided on this website as soon as possible. We will assist with verification and follow-up arrangements.
Delivery Issues
If the delivery cannot be completed due to logistics issues, returned packages, incorrect shipping information, or other special circumstances, the store will contact you to confirm the next steps.
If reshipment is required due to reasons attributable to the customer, additional shipping fees may apply.
Invoice Issuance
The store issues invoices in accordance with applicable regulations. You may select the invoice option provided by the system at checkout. The actual invoice types available shall be subject to the options displayed on the checkout page.
Electronic invoice: The invoice will be issued according to the system settings and sent to the email address you provide.
Donated invoice: If you choose to donate your invoice, the system will process the donation according to the organization you select.
Company invoice: If you require a company invoice with a tax ID number for accounting purposes, please correctly enter the tax ID number and invoice title at checkout. The invoice issuance method shall be subject to the system settings and actual operating procedures.
Customer Service
If you have any questions regarding order payment, product delivery, shipment status, invoice issuance, or this information, please contact us through the customer service channels provided on this website. We will assist you as soon as possible.
